Appeals and Complaints

Appeals

Authors have the right to appeal a decision on their submissions to the journals published by JCIE if they believe the decision was unfair. To appeal a decision, please submit a letter detailing the nature of the appeal and indicating why the decision is viewed as unfair.

The Editor-in-Chief will review all relevant documentation relating to the submission, may consult the relevant Editor or Reviewers and may appoint a new Reviewer to evaluate the submission before making a decision. The decision of the Editor-in-Chief will be final.

Complaints

For complaints relating to the policies and procedures of JCIE or the conduct of editorial staff, please email the details of the complaint to the Editor-in-Chief or to the publisher, English Education Department, Faculty of Teacher Training and Education, Universitas Muhammadiyah Makassar.
All complaints directed through the correct channels will be acknowledged and the resolution will be conveyed to the complainant. Complaints will be resolved as quickly as possible.